NPE

Frequently asked questions

What does the Free plan allow?
Publish one tool at a time with its essential settings.
What does Starter include for 5.99 USD per month?
Publish up to three tools at once with their essential settings. Advanced options remain visible but require Pro.
What does Pro unlock for 15.99 USD per month?
Unlocks Pro features and lets you publish up to five tools at once.
What does Ultra include for $39.99/month?
Includes Pro features, results measurement, and unlimited tool usage.
What happens if I cancel or downgrade my plan?
From Home, use Current plan to change plans or cancel the subscription. Cancellation is scheduled for the end of the current period: your configuration is preserved, and storefront permissions are adjusted when Shopify confirms the change.
What happens if I exceed the block limit of the plan?
Tools within your plan allowance keep working. The editor shows [Plan insufficient] only on extra tools, and the storefront hides them until you reduce their number or change plans.
How do I test a tool?
Open Tools from the app and press Try for free. If you entered from Shopify, the link opens the correct template and prepares the block or app embed chosen in the theme editor.
Why are some tools blocks and others app embeds?
Blocks live in a specific product or cart section. App embeds control floating or persistent elements that need to look at the entire page, such as recent sales, countdown, or always-on-view purchase.
Do I have to configure many options?
No. Every tool starts with essential settings and reasonable values. You can adjust relevant messages, thresholds, colors, and behavior without cycling through options that don't affect that component.
Do mini catalog previews modify my store?
No. They are marked as Example and are only used to explore the interaction. The store changes when you add a tool in the editor, configure its settings, and save the theme.
Where should you start?
Choose an objective: Increase sales to highlight activity or urgency, Increase order value to support bundles and goals, or Convince undecided shoppers to reduce friction and perceived risk. Start with one tool and observe the results before combining several.
Can I use simulated stock or popularity figures?
Only inside clearly marked editor demos. On the storefront, inventory, sales, reviews, and activity must come from real data and represent exactly what the text claims.
What does rounding to the optimized price mean?
Snaps a visual reference, identified as such, to a configurable ending for ease of reading. It doesn't change the actual price of the product or create discounts on Shopify.
Do the tools modify the checkout or discounts?
Not by themselves. They present information and facilitate storefront actions. Prices, discounts, inventory, products and checkout rules still belong to Shopify and its canonical configuration.
Which time zone does the delivery promise use?
It uses the IANA time zone configured in the block, for example Europe/Madrid. This way, the cutoff time does not depend on the buyer's local clock; you must keep it aligned with your logistics operation.
What is saved in the browser?
Tools that need continuity can save limited technical states, such as an end date, interface preferences, or session exposure. They do not keep names, emails, addresses or secrets in these values.
How does sales attribution work?
When an eligible tool appears, the runtime reports an exposure within a signed session. If a purchase is later completed within that session, it can be associated with the journey; the signal originates in the browser and does not independently verify visibility.
Does an associated sale prove that the tool caused it?
No. The association indicates a temporal sequence reported by the storefront between exposure and purchase. It is useful as an analytical signal, but does not isolate the cause or replace a controlled experiment.
How should I treat location in Recent Sales?
Location is optional and should remain approximate. Do not display an address or data that would identify a person, and honestly explain the origin of the activity shown.
What happens if the visitor does not allow preferences?
Tools should remain usable where possible, but any counters, timers, or persistent states may be reset depending on the consent policy and available storage in the browser.
Why do I see [Insufficient Plan]?
This tool is outside the page allowance. Free allows one, Starter three, Pro five, and Ultra has no limit. Earlier tools within the allowance remain active.
Why doesn't the tool appear in the store?
Make sure the theme is saved, the block or app embed is enabled in that template, it has the data or confirmations it needs, and it stays within the allowance: one tool on Free, three on Starter, or five on Pro.
Why is Try Free disabled on the public website?
The editor link can only be built with the domain and ID of an authenticated store. Open NM Toolkit from Shopify admin and return to the catalog.